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COVID-19 (Coronavirus) Emergency - Changes: Access to Consular Services

Date:

04/03/2020


COVID-19 (Coronavirus) Emergency - Changes: Access to Consular Services

In light of the recommendations of the local authorities and pursuant to the directive of the Prime Minister's Office no. 2/2020, for health prevention purposes with reference to the spread of COVID-19 (CORONAVIRUS), you are informed of the following measures:

- starting from 06.04.2020 and for the entire duration of the emergency, the consular services will be provided only by appointment, to be made through the web page https://consadelaide.esteri.it/consolato_adelaide/en/i_servizi/prenota-on-line.html.

- access to the waiting room of the Consulate is temporarily limited to no more than four (4) people at the same time. Any people over this number will be invited to wait for their turn outside;

- please do not go to the Consulate if in the presence of flu symptoms, or if you fall into a category for which the local authorities require a period of preventive self-isolation;

- it is recommended to privilege remote communications (telephone and e-mail) and to use similar forms of request for those services that can be rendered electronically (e.g. AIRE registration, Fast It portal). In general, you are kindly invited to consider the opportunity to postpone the request for the service where there are no reasons of clear urgency.

It should be noted that these measures are aimed solely at protecting the health of users and consular operators. The Consulate, in addition to remaining fully operational for assistance, can be reached for information and for any further clarification by email
(consolato.adelaide@esteri.it) and at (+61 8) 83370777 during the telephone opening times. Only in the event of proven and serious emergencies involving Italian citizens, the number to contact is 0407618885

Before contacting the Consulate by telephone, you are invited to read the information published on our website which is
updated daily.


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